Orders & Shipping

Answers to questions about order and shipping options, lost or damaged orders, and return options.

Articles

What is your shipping policy?

Are you able to ship to my location, and how quickly can I receive my shipment?. How are your orders shipped?. The majority of our orders are shipped via FedEx Ground. Depending on your location the average arrive time is roughly 2-10 business days

Do you offer returns or exchanges?

What are my Return or Exchange options?. Returns. You are able to return brand new merchandise within 30 days of delivery. To be eligible for a refund items must be returned in their original condition, and packaging. Please note that discontinued it

Lost or Damaged Orders

At We Sell Mats, we strive to ensure every order reaches you in perfect condition. If your order is showing as delivered and you cannot locate it, please check around your premises, with members of your household, and neighbors to see if you can loca

How do I cancel/change my order?

Can I change or cancel my order?. We understand that sometimes after reviewing your order you may noticed the items or quantity needs changed. In these cases we can cancel and refund the order back to your method of payment. We can then send you an

Wholesale Pricing & Bulk Order Discounts

Do you offer any discounts for large order?. As a company we strive to maintain competitive pricing and free shipping options on many of our orders reaching over $100. Discounts for bulk orders can depend on a few factors:. If you would like us to re

Freight Shipments

Will my order ship out via FedEx Ground or Freight Carrier?. For large orders we often ship those via freight carrier. These items will arrive on a pallet and the items will be shrink wrapped. We will contact you to confirm that you are able to rec

Shipping Cost Coverage

How do I qualify for free shipping?. At this time we do not offer an expedited shipping option. Our orders typically ship out within 1-3 business days from our warehouse. In the event you are in urgent need of the order, you are welcome to contact u

Address Changes

Can I change my address once my order has been placed?. Pending Shipment. For orders that have not shipped we can easily update your address. As long as the order has not been assigned tracking, we can update your address in our shipping system. Th

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Out of Stock

Certainly! If an item you're interested in is currently out of stock, we can notify you via email once more stock becomes available. Just let us know the product you're interested in and provide your contact details. We're here to ensure you get the

International Shipping

While we may have restrictions on places we can ship to directly, customers can investigate and arrange their own shipping with an alternate carrier. We can provide the dimensions and weight of the shipment, and you would need to consult with a carri