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Purchase Orders
Do you accept Purchase Orders?. by Chanel Campos- Customer Experience Lead.
Sample Swatches
Do you have samples available?. by Chanel Campos - Customer Experience Lead. In order to help you select the best flooring option for your project, we have free samples available in each of our interlocking tiles. The samples are cut directly from t
Outdoor Mats
Do you have mats that I can use outdoors?. Our Velotas Commercial Grade Rubber Tiles are water-resistant and can be use outdoors. These mats are made from recycled rubber, and are a sustainable, environmentally friendly, resilient flooring option. T
Heavy Duty Tiles for Vehicles
For heavy-duty applications such as a trade-show booth with vehicles, we normally don’t recommend our EVA foam mats, since they can be damaged by vehicles. We do offer vélotas® 3/10” Solid Rubber Tile Kits. These offer a more durable option for heav
How can I unsubscribe from your mailing list?
If you would like to unsubscribe from our mailing list, please follow these steps:. Please note that it is our policy not to purchase advertising or promotional services via unsolicited emails. We appreciate your understanding and cooperation. Should
If a product version is discontinued, will it come back in stock later?
Hello,. Unfortunately, once a product version is discontinued, such as our 2" Folding Gymnastics Mats, it typically won't come back into stock. We suggest exploring our current range for alternative options that may suit your needs. Our team is alway
What can I do with mats I can no longer return?
Hi there,. If you find yourself with mats that cannot be returned due to our 30-day return policy, there are other avenues you can explore. Our customers have had success selling such products on platforms like Facebook Marketplace or the Neighborhoo
How can I confirm whether my order was processed when paying with Apple Pay?
If you made a purchase using Apple Pay, you should receive an email confirmation once the order has gone through. If you haven't received this, please check if there is a charge on the account linked with your Apple Pay. If the charge is present and
Can I rent mats for a temporary installation or an event?
While we appreciate your interest, we currently do not offer the option to rent mats. We understand this might be a great solution for temporary installations or events, but due to the potentially costly shipping expenses, we are unable to provide re
How can my business become a Wholesale Partner of your products?
Thank you for your interest in partnering with us as a Wholesale Partner! To be eligible for wholesale pricing with our online shop, your business should be able to place orders totaling more than a specified amount of Money per year. Please note tha
What should I do if a promo code is not working?
If you are experiencing difficulty with a promo code, please reach out to our customer support with the details of the promo code you are trying to use. It is possible that the code may have certain restrictions or has expired. We are here to help an
Why is shipping so expensive, and are there any alternatives for shipping?
Our shipping costs are calculated based on FedEx rates which depend on the destination address and the dimensions of the package. We assure you that we do not profit from shipping costs. If you find the shipping cost high, you may provide us with you