What is your shipping policy?Updated a year ago
Are you able to ship to my location, and how quickly can I receive my shipment?
How are your orders shipped?
The majority of our orders are shipped via FedEx Ground. Depending on your location the average arrive time is roughly 2-10 business days.
Large orders can often be shipped via freight carrier. If it is decided to ship your order via freight our Customer Experience Team will contact you with additional information.
Sample orders are shipped out via USPS and will arrive in the mail.
How will I know when my order has shipped?
You will receive an email with your tracking number once your order has shipped. If you cannot locate the email in your inbox, we recommend checking your spam folder. Feel free to contact us if you are unable to locate your tracking details.
Do you offer international shipping?
Currently, we do not offer international shipping, but may in the future. All of our orders are shipped within the continental US.
Do you offer expedited shipping?
If you need your order delivered urgently, you are welcome to contact us and provide us with a express shipping label, and we will work with our warehouse team to ship your order out at our earliest convenience.
Do you offer free shipping?
At this time we offer free shipping on orders of $100 or more; this can exclude oversize items. For orders that fall under $100, shipping will be calculated and displayed at checkout.
Do you cover return shipping?
Customers are responsible for return shipping cost. We recommend contacting us prior to returning your product for approval and additional return details.
Can I request my order be held at the shipper facility for pickup?
Yes, when you place your order you have the option to have your package held at a FedEx pickup facility. Locate the address of the local FedEx Station you would like to pickup at. Use that as your shipping address. Once the order delivers you can show your ID at the location to pickup your order.
*For additional questions about our shipping policy, please contact us either by chat or email at [email protected] or via phone at 888-737-6287. We look forward to assisting you.